F A C E
Returns, Refunds, Cancellations and Exchanges
What We Will Do Together:
Step 1
In case of damaged/ missing product(s), raise a return/ replacement request within 7 days from the date of delivery.
Step 2
Give us 7 working days to review your return request.
Step 3
After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner
Step 5
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing
- The return/ replacement request is generated after 7 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated. Once the refund issued it takes depending on the payment gateway/ bank’s processing time, it can take anywhere from 5-10 business days to show up on your’s bank account.
